Privacy Policy
Last updated: August 2, 2026
Operated by Ara Ghahramanyan under the TradeCatch name (Greater Montreal, Quebec). Counsel review is recommended before material changes to these policies. Contact: contact@tradecatch.ca.
Who this policy covers
This policy applies to TradeCatch, operated by Ara Ghahramanyan from the Greater Montreal area, Quebec, Canada, with respect to personal information collected through this website and the systems we manage on behalf of contractor clients. It is written to reflect Quebec's private-sector privacy legislation (the Act respecting the protection of personal information in the private sector, as amended by Law 25) and applicable federal privacy law (PIPEDA).
Information we collect
We collect information you provide directly when you request an audit: name, company, trade, email, phone number, city, and qualification answers. When a pilot is activated, we may also process, within the agreed scope, names, phone numbers, addresses, service-request details and photos; call and text content and metadata; technician contact information; and quotes, appointments, pipeline stages, reported values, review requests, and workspace events. We also collect technical data and, with your consent, analytics data as explained in our Cookie Policy.
Purposes and legal basis for collection
We use this information to respond to audit requests, schedule calls, prepare proposals and, within an agreed pilot, respond to missed calls, collect and route requests, run follow-ups, manage bookings, populate the linked workspace, and send configured events. The applicable basis depends on context, including consent, pre-contractual steps, the service agreement, and legal obligations. We do not sell personal information.
SMS and email communication consent
Contacting you about your specific audit request (by phone, email, or text) is a necessary service communication, not optional marketing. It is covered by the required consent checkbox on our forms. Marketing emails (tips, offers, updates) are separate, optional, opt-in, and never pre-checked, consistent with Canada's Anti-Spam Legislation (CASL). Message and data rates may apply to SMS. We record the exact wording, source form, and timestamp of each consent given, and honour opt-out or unsubscribe requests without delay.
Data sharing and service providers
We share information with service providers that support our operations under agreements requiring them to protect your data and use it only for the purpose we specify. As of this writing that includes: Resend (transactional email delivery), Google Analytics 4 (site analytics, only after cookie consent), Cloudflare (website hosting and delivery, including Turnstile bot-abuse prevention on our forms), and Twilio (SMS/voice for missed-call recovery when enabled). We do not share your information for third-party advertising.
Cross-border data transfers
Some service providers may process or store personal information outside Quebec or Canada, including in the United States. Before a provider processes personal information outside Quebec, we assess the privacy factors required by law and determine the appropriate contractual or other safeguards. Processing locations and applicable measures are described in client documentation or agreements when required.
Data retention schedule
We target retention of up to 24 months after the last interaction for audit requests and missed-call operational records, unless the law, an earlier deletion request, or a client agreement requires otherwise. Automated purging for those categories depends on durable storage and the scheduled task; until deployment is verified, it is performed manually. Other pilot data—website leads, quotes, bookings, pipeline records, review requests, and related logs—follows the retention term in the client agreement and is deleted manually until full lifecycle automation is in place. Analytics data follows Google Analytics' retention settings.
Your privacy rights
Under Quebec and Canadian privacy law you may request access to, correction of, or deletion of your personal information, and may withdraw consent to non-essential processing at any time, by contacting our privacy contact below. We will respond within the timelines required by law.
How to reach us or file a complaint
For any privacy question or request, contact our privacy contact at contact@tradecatch.ca. If you believe we have not resolved your concern, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).
Security and incident reporting
We apply technical and organizational safeguards (encryption in transit, access restrictions, security headers, and the controls described in our security practices) appropriate to the sensitivity of the information involved. In the event of a confidentiality incident presenting a risk of serious harm, we will notify affected individuals and the CAI as required by Law 25.
Changes to this policy
We may update this policy as our practices or legal obligations change. Material changes will be reflected in the "last updated" date above.