Question 1

Does the AI speak directly to customers?

Accepted Answer

No. When a call is missed, TradeCatch sends an immediate text in French or English that you approved, collects the job details, and alerts your technician. Pricing, diagnosis and negotiation stay with your people. It does not answer the phone like a receptionist.

Question 2

Does it replace our receptionist?

Accepted Answer

No. It absorbs the repetitive missed-call and follow-up work so your staff can spend their time on the conversations that actually need a human.

Question 3

What happens during an emergency?

Accepted Answer

The request is escalated using rules your company approved in advance. The system never diagnoses a problem or gives safety instructions you haven't signed off on.

Question 4

Can it work with our current phone number?

Accepted Answer

Usually. It depends on your phone provider and setup. The audit identifies the safest way to connect without disrupting your existing line.

Question 5

Can it integrate with our CRM?

Accepted Answer

It can be configured around common CRMs, calendars and email accounts, or run on a separate dashboard. We verify the specific integration during the audit rather than promising it upfront.

Question 6

Will customers know they're talking to automation?

Accepted Answer

The messages clearly represent your business and never pretend to be a specific human employee when that would be misleading. You approve the exact wording.

Question 7

What happens when a customer replies?

Accepted Answer

For the live missed-call text-back flow, the reply continues the intake questions or is handed to your team. Automatic stop-on-reply for quote follow-up sequences is planned, not shipping yet.

Question 8

Can the system offer discounts?

Accepted Answer

Not on its own. Any pricing change or discount requires your approval first.

Question 9

Is revenue guaranteed?

Accepted Answer

No, and anyone who tells you otherwise is selling something. The system makes your response and follow-up consistent. Results still depend on demand, pricing, reputation, availability and the quality of your work.

Question 10

How long does installation take?

Accepted Answer

We give you a realistic range after the audit. It varies with call volume, integrations and how many workflows are involved. We'd rather quote a real timeline than a flattering one.

Straight answers, including the uncomfortable ones.

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